At Trip by Genie, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, submit an enquiry, make a booking, or use our travel-related services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with Trip by Genie.

This information may include:

• Full name

• Mobile or telephone number

• Email address

• Residential or correspondence address

• Passport or travel-related information, where required for bookings

• Travel preferences and requirements

• Booking and payment-related information

• Information submitted through enquiry, contact, or instant forms

• Any other information you voluntarily provide to us

We may collect this information when you:

• Submit an enquiry through our website or social media forms

• Request information about a tour or travel package

• Make or inquire about a booking

• Contact our customer support or travel consultants

• Subscribe to promotional communications

• Participate in surveys, contests, or promotional activities

• Interact with our website, advertisements, or digital platforms

We aim to collect only information that is reasonably necessary to provide our services and communicate with you.

2. How We Use Your Personal Information

Trip by Genie may use the information collected from you for purposes including:

• Responding to your enquiries and requests

• Preparing customized travel packages and quotations

• Processing bookings and reservations

• Arranging flights, hotels, transportation, tours, activities, and other travel services

• Communicating with you regarding your booking or enquiry

• Providing customer support

• Sending relevant offers, travel updates, promotions, and marketing communications where permitted

• Improving our website, products, services, and customer experience

• Conducting internal analysis, research, and business operations

• Preventing fraudulent, unauthorized, or potentially harmful activities

• Complying with applicable legal and regulatory requirements

If you no longer wish to receive promotional communications from us, you may request to unsubscribe at any time.

3. Sharing of Personal Information

Trip by Genie does not sell or rent your personal information for monetary gain.

However, in order to provide the travel services requested by you, we may need to share relevant information with trusted service providers and business partners.

These may include:

• Airlines and airline representatives

• Hotels and accommodation providers

• Transportation and transfer providers

• Tour operators and activity providers

• Visa and travel documentation service providers

• Payment and transaction service providers

• Technology and IT service providers

• Customer support and communication service providers

• Government authorities or regulatory bodies where legally required

We aim to share only the information reasonably required to complete or support the requested service.

4. Service Providers and Business Partners

Trip by Genie may work with third-party companies that assist us in operating our business and delivering travel services.

Such service providers may support functions including payment processing, booking management, website hosting, communication, customer support, marketing, analytics, and travel arrangements.

Where appropriate, we expect such service providers to handle personal information responsibly and only for the purposes for which it has been provided.

5. International Data Transfers

Some of the travel services you request may involve service providers, airlines, hotels, or other partners located outside India.

As a result, relevant personal information may need to be transferred or processed in another country to facilitate your requested travel arrangements.

Where such transfers occur, Trip by Genie will take reasonable steps to handle your information in accordance with applicable privacy and data protection requirements.

6. Non-Personal Information

We may also collect certain information that does not directly identify you.

This may include:

• Browser type

• Device type

• Operating system

• General geographic information

• Language preferences

• Website pages visited

• Referring website

• Date and time of website visits

• General website usage information

This information may be used for website analytics, performance improvement, security, advertising, and improving the overall user experience.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and provide a better browsing experience.

Cookies may help us:

• Remember user preferences

• Understand website traffic and usage

• Improve website performance

• Analyze visitor behavior

• Support advertising and marketing activities

• Provide relevant content and communications

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

8. Data Security

Trip by Genie takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

9. Marketing Communications

If you provide your contact details through our website, enquiry forms, social media forms, or other communication channels, we may contact you regarding your enquiry, requested services, travel offers, promotions, or other relevant information.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in applicable marketing communications.

10. Third-Party Websites and Links

Our website or communications may contain links to third-party websites, including airline, hotel, payment, social media, or other travel-related websites.

Trip by Genie is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing your personal information.

11. Data Retention

We may retain your personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including completing bookings, providing customer support, maintaining business records, resolving disputes, complying with legal obligations, and enforcing our agreements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal and operational requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information held by us.

You may also contact us regarding your preferences for receiving marketing communications.

To make a privacy-related request, please contact us using the details provided below.

13. Children’s Privacy

Our website and services are not intentionally designed to collect personal information directly from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

14. Changes to This Privacy Policy

Trip by Genie may update or modify this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions, concerns, requests, or feedback regarding this Privacy Policy or the way Trip by Genie handles your personal information, please contact us:

Trip by Genie
Email: Info@tripbygenie.com
Website: tripbygenie.in

Address: 31/A East Jones Road, Saidapet, Chennai 600035

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.

Important: Since this is a legal/privacy document, I recommend having the final version reviewed by your legal advisor before publishing, especially if Trip by Genie collects passport details, payment information, or processes data internationally.